Shipping Information


  • Canvas prints ship separately from other items. If you order multiple items you will receive them in a separate shipment from your canvas print
  • Items average 5-12 business days for processing and packaging before shipping
  • Items average 3-7 business days for shipping/delivery (North America)
  • UNTRACKED shipping (for stickers and mini prints) averages 2-4 weeks to arrive from the shipped date. 
  • You will receive an email with tracking information when your order ships. Please check your spam folder for the email if you have not received it. 
  • SHIPPING OUTSIDE OF NORTH AMERICA: Canvases are shipped with international express shipping (3-7 business days)
  • All other items shipped outside North America take around 12-21 business days to deliver; but in some cases can take up to 6 weeks. 
  • These are all estimates; we are not responsible for delays in shipping speed as we can not control that.



  • Please double check your address when ordering. We are not responsible for items that are returned due to incorrect address.
  • If you need to change your address please contact us at support@jenavievelouie.com. We will try our best to change the address but cannot guarantee address changes. 



  • We are not responsible for customs & duties for shipments. 
  • International orders may get stuck in customs, resulting in a longer shipping time. We are not responsible for longer shipping times due to international customs.
  • When you choose UNTRACKED shipping you accept the responsibility for any delays or shipping issues that may happen. We will provide proof of shipment if necessary, but we are unable to send replacements or provide refunds for UNTRACKED shipments. 
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